Refund Policy
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Textbooks

• A full refund will be given in the original form of payment if returned with a receipt no later then the fifth day of class.* No refunds will be issued after that date.
• Textbooks must be in original condition.
• Textbooks in shrink wrap must be returned in the original wrapping.
• No refunds on laboratory manuals.
• No refunds on custom materials; Course Readers, Access codes/kits, Stony Brook University Editions, etc...
• No refunds on textbooks without a receipt.
• Shipping and handling charges are not refundable.
• Returns for orders made before the start of the term have 14 days from the time of purchase or the first five (5) days of class*, whichever comes first. Returns made after the 14 days but before the fifth day of class are subject to a restocking fee.
• All terms and conditions above also apply to purchases made via the online store.

                *Winter Session and Summer I & II have only 3 days from the start of the term to make a return for a full refund.
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Return and Exchange Process by Mail

Textbook returns must be postmarked during the first week of classes.
Your return or exchange should include a completed Return/Exchange Form and proof of schedule change if applicable. The Return/Exchange Form is included as part of your original shipment. If you do not have the Return/Exchange Form, submit the following information:

• Name
• Address
• Email address
• Phone Number
• Order Number

Send returns/exchanges to the store. Send returns/exchanges via prepaid shipping. The bookstore will not accept returns/exchanges via COD. We are not responsible for lost return/exchange packages. Therefore, we suggest that you insure any mailed returns/exchanges. The credit for your return will be applied to the form of payment used to make the purchase or with a store credit/gift card. Allow up to two credit card billing cycles for the credit to appear on your statement.
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Returns and Exchanges at the Store

We will gladly accept returns/exchanges for online purchases at the store. Make sure you have your customer invoice/receipt when returning or exchanging your items. Returns and exchanges made at the store must adhere to the same time frames as returns or exchanges processed through the mail.
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Order Shipping Information:
All in stock items placed via the online store will be packed and shipped on the next business day following order placement.  Shipments may not be made earlier then two weeks prior to the start of a semester.